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If you purchase from us online or through our catalogues, we will deliver your order to your door anywhere within the Republic of South Africa.

Please take note of the following important delivery information:

  • Delivery to your door for is free for all order from Brightbeans over R400, for orders under R400 a standard delivery fee of R50 applies. 
  • Once you have placed an order, you can on request be provided with a unique tracking ID that will allow you to track the status and location of your order at any time.
  • If you are in a very remote corner of our beautiful country we may need to arrange to deliver your order to the nearest accessible town, or in rare cases to cancel an order that cannot be delivered.
  • If you are sending your order as a gift, please indicate this clearly in your order and include the message you would like to send along with the lucky recipient’s delivery address.
  • Subject to stock availability, your order will be processed by ourselves within 2 days, and will be handed over to our courier partner for delivery.
  • Our deliveries are handled by Dawnwing, our chosen delivery partner. For information on their terms and policies please see
  • Any complaints or enquiries should be directed to or Brightbeans Marketing, PO Box 70287, Bryanston, 2021.

Returns & Refunds

While we at Brightbeans pride ourselves on the quality of the toys we sell and the fun we know they will bring you, our customers, we don’t want you to be stuck with toys that you would rather return. For this reason we will take back any toy, whether damaged during delivery or simply unloved, that you purchased from us, based on the terms below:

  • You will need to notify us within fourteen days of delivery that you would like to return the product by emailing
  • The product must be in the same condition which you received it, in its original undamaged packaging and clearly unused.
  • Returns can be made to our showroom in Parkview, Johannesburg, or via courier to our warehouse. Details will be provided in response to your email.
  • In unusual circumstances where heavy administration is required, we reserve the right to charge a 10% admin fee on the original purchase price.

Contact Information

If you have any queries or concerns relating to these Delivery and Refund Policies, please contact the Provider on


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